Terms & Conditions for your booking
Here you will find the booking terms and conditions for accommodation with us at Lygnasæter – for hotel rooms, rooms in Rødstua, Lygnahytta and Lygnasæter Camping. The terms apply from the moment you submit a booking.
Please note that your booking is a request until it has been confirmed by us by email.
Last updated: 18.07.26
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Hotel rooms and Rødstua Lygnahytta Lygnasæter Camping General terms
For hotel rooms and rooms in Rødstua
Applies to all bookings of hotel rooms and suites at Lygnasæter Hotell, and rooms in Rødstua.
The person booking
The person booking must be at least 18 years old when the booking is made, and at least one member of the party must be over 18 during the stay.
Check-in
Between 15:00 and 21:00 (3–9 pm) on the day of arrival, at the hotel reception. Please contact us if you are arriving earlier or later, and we will find a solution.
Check-out
By 11:00 on the day of departure. Heading out on a hike afterwards? We are happy to store your luggage.
Payment
The stay, including any pre-ordered extras, is paid in full at check-in – unless otherwise agreed. Anything charged to the room or added during the stay is paid at check-out.
We accept debit card, credit card and cash. Invoicing is only offered to Norwegian business customers and larger groups. If you are a foreign company and would like an invoice, please contact us and we will see what we can do.
Cancellation
Cancellation is free of charge until 16:00 (4 pm) two days before the arrival date, and is made by email or phone.
If you cancel after this, or have not arrived by 21:00 (9 pm) on the day of arrival, the room is cancelled and you will be charged for the first night as well as any extras applying to the arrival day and the following day.
Pets
All rooms in Rødstua are dog-friendly. Dogs and other animals are not allowed inside the hotel building itself.
House rules
As our guest, you agree to follow the applicable house rules, which are there to ensure a pleasant stay for all guests.
Liability for damage
If you, anyone in the booking or your guests cause damage to the building or its contents through careless behaviour, the person booking is liable. The costs of repairs, cleaning and similar measures to restore the property to its original condition will be charged to the person booking.
Groups
Separate terms apply to larger group bookings. Please contact us by email for offers and terms.
For Lygnahytta
Applies to rental of the entire Lygnahytta cabin.
The person booking
The person booking must be at least 25 years old when the booking is made, and at least one member of the party must be over 25 during the stay.
Minimum stay
Lygnahytta is rented out for a minimum of two nights – requests for a single night will not be approved. During Easter, the minimum stay is four nights (Saturday–Wednesday, Wednesday–Sunday, or the whole Easter week).
Check-in
Between 15:00 and 21:00 (3–9 pm) on the day of arrival, at the Lygnasæter Hotell reception – this is where you receive the code for the cabin’s code lock. Please contact us if you are arriving earlier or later, and we will find a solution.
Check-out
By 11:00 on the day of departure.
Final cleaning
Mandatory final cleaning is added to the booking and cannot be deselected.
Payment
The stay, including any pre-ordered extras, is paid by invoice. The invoice is sent by email within one week of the confirmed booking, and is due within 10 days. If the invoice is not paid on time, the booking is cancelled.
If you book 14–7 days before arrival, an invoice will be sent that must be paid no later than two days before arrival. For bookings made less than 7 days before arrival, we will agree on the payment method with you. Other arrangements can be agreed in advance.
Cancellation
Cancellation is made by email or phone. The following is refunded of the amount paid:
More than 4 weeks before arrival: 100%
4–2 weeks before arrival: 50%
Less than 2 weeks before arrival: 0%
Pets
Dogs and other animals are not allowed inside the cabin. All rooms in Rødstua are dog-friendly.
Smoking
Smoking is not allowed inside the cabin.
House rules
As our guest, you agree to follow the applicable house rules, which are there to ensure a pleasant stay for all guests. You will receive a sheet with house rules and practical information at check-in.
Liability for damage
If you, anyone in the booking or your guests cause damage to the building or its contents through careless behaviour, the person booking is liable. The costs of repairs, cleaning and similar measures to restore the property to its original condition will be charged to the person booking.
For Lygnasæter Camping
Applies to short stays at Lygnasæter Camping. Separate agreements apply to seasonal pitches.
The person booking
The person booking must be at least 18 years old when the booking is made, and at least one member of the party must be over 18 during the stay.
Check-in
Check-in takes place at the Lygnasæter Hotell reception, between 15:00 and 21:00 (3–9 pm) on the day of arrival – not at the campsite itself. The hotel is located along road Rv4, about 500 metres north of the campsite. Please contact us if you are arriving earlier or later, and we will see if we can find a solution.
Check-out
By 13:00 (1 pm) on the day of departure. Check-out is done at the Lygnasæter Hotell reception.
Payment and deposit
The stay, including any extras and the deposit for the power key and key fobs, is paid in full at check-in. Power consumption is read at departure, and the number of showers is settled. This is offset against the deposit paid, and any remainder is refunded in cash. If more power or showers have been used than the deposit covers, the difference is paid at check-out.
The price per kWh varies with the season and is provided at check-in. We accept debit card, credit card and cash. Invoicing is only offered to Norwegian business customers and larger groups.
Cancellation
Cancellation is free of charge until 16:00 (4 pm) two days before the arrival date, and is made by email or phone.
If you cancel after this, or have not arrived by 21:00 (9 pm) on the day of arrival, the pitch is cancelled and you will be charged for the first night as well as any extras applying to the arrival day and the following day.
Pets
Dogs are welcome at the campsite, but are not allowed inside the service building or the Lygnasæter Hotell reception.
House rules
As our guest, you agree to follow the applicable house rules, which are there to ensure a pleasant stay for all guests.
Liability for damage
If you, anyone in the booking or your guests cause damage to the building or its contents through careless behaviour, the person booking is liable. The costs of repairs, cleaning and similar measures to restore the property to its original condition will be charged to the person booking.
General terms
Apply to all accommodation bookings at Lygnasæter, in addition to the terms for each accommodation type above.
The booking and the agreement
When you submit a booking, it is a request until it has been confirmed by us by email. A confirmed booking is binding for both parties, and by booking you accept these terms.
Prices
All prices are stated in Norwegian kroner (NOK) and include VAT. The price in your booking confirmation is the price that applies to your stay.
Pricing errors
We reserve the right to correct obvious typing and technical errors in prices and descriptions, both on our websites and in the booking system. If we discover an obvious error in a booking, we will contact you as soon as possible. You can then choose to keep the booking at the correct price or cancel free of charge.
Right of withdrawal
The purchase of accommodation is exempt from the right of withdrawal, cf. section 22 (m) of the Norwegian Cancellation Act (angrerettloven), which applies to accommodation services to be provided on a specific date or within a specific period. Cancellation is instead governed by the cancellation rules for each accommodation type above.
Complaints
Is something not as it should be during your stay? Please tell us right away – most things are best resolved while you are here.
If you wish to make a complaint after your stay, please send a written complaint to lygna@lygna.no without undue delay after departure. If we cannot reach an agreement, you can as a consumer take the matter further to the Norwegian Consumer Authority (Forbrukertilsynet).
Force majeure
Neither party is liable for failure to fulfil, or delayed fulfilment of, the agreement if this is due to extraordinary events beyond the parties’ control – such as fire, flooding, natural disasters, strikes, lockouts, acts of war, terrorism, pandemics or orders from public authorities – which could not reasonably have been foreseen or avoided. In such cases, we will contact you to find a solution, such as moving the stay or issuing a refund.
Guests’ belongings
Storage of luggage and belongings is at your own risk, beyond what follows from mandatory law. We recommend that you do not leave valuables visible in your room, in the cabin, in your caravan or in your car. We take care of lost property – please contact us and we will help you.
Privacy
We process your personal data in order to administer your booking and your stay. Read more in our privacy policy.
Governing law and disputes
The agreement is governed by Norwegian law. Any disputes will be sought resolved amicably – as a consumer, you can also contact the Norwegian Consumer Authority (Forbrukertilsynet) for guidance and mediation.
Questions about the terms?
Feel free to contact us at lygna@lygna.no or +47 613 28 613 and we will help you.
